Refund Policy | CanadaShrooms
At CanadaShrooms, your satisfaction is important to us. If you’re not happy with your order, we’re here to help.
Returns
We accept returns on unopened items within 30 days of delivery. To be eligible, products must be in their original packaging, unused, and in the same condition you received them.
How to Request a Return
- Email us at [support@canadashrooms.com] with your order number and reason for return.
- We’ll respond within 1–2 business days with instructions.
- Once we receive your return and verify the condition, we’ll issue a refund to your original payment method.
Please note:
- Original shipping costs are non-refundable.
- Return shipping is the responsibility of the customer unless the product is damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 7 days of delivery. Include photos of the product and packaging, and we’ll make it right.
Exchanges
We do not currently offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.